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Frequently Asked Questions

Paying large fees up front can be prohibitive to many companies. We understand the power of cash flow and if we can help you increase it, it's a win for you! Why should large fees stop you from having a great website? We don't think it should!

Yes, you own the site from the moment it's completed. If you choose to move away from Clicks & Mortar Websites hosting solutions before the end of your initial agreement, the cancellation fee will become due immediately.

We hope that you are as excited about getting your new website launched as we are! Design and development times can vary based on a variety of factors. We understand that you have a business to run and the website may not be your sole focus.

We have found that the most common delay in the creation and completion of a website is waiting for the content (text, images, logos, etc.) to be sent to us. If you need assistance with these items, we offer logo design and content creation services for an additional fee. Working with us in the creation of your content can greatly decrease the time it takes to complete your website.

Absolutely! Sometimes websites need to be rebuilt from the ground up. Doing so allows you to be able to take advantage of new technologies. If you are looking for an updated look and design to your website, we can help.

Definitely! We build all of our sites knowing that your business needs to be found online. When we create your site, we’ll make sure that we use Search Engine Optimization (SEO) best practices.

You most definitely can! We accept payment methods including Visa, MasterCard, American Express, and Discover. When you get your invoice you’ll have the option to securely pay online with your credit card. You’ll also have the option to automatically have your credit card charged every month and never worry about late payments!

Add-ons are additional features that can enhance what your website can do. These can range from something like a contact form that allows users to get in touch with you directly from the website, to something like an image gallery to showcase your products, services, events, etc. We have a whole list of add-ons that you can choose from.

Add-ons can be conveniently added to your website at any time. Whether you know ahead of time that you'll need more add-ons than the package includes, or you need additional add-ons somewhere down the road, there's no upfront costs to get those added to your website. The additional cost will be added to your monthly bill.

We understand that technology is always changing. We want you to be able to take advantage of the new technologies. We don't think that you should have to pay thousands of dollars up front every time you want to freshen up the look of your site. With each one of our plans, you'll have the option to have your website redesigned/refreshed every 3 years so that your website never looks like it was built in the 1990's.


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